Signup to our newsletter

If you would you like to receive our newsletter and details about the latest special offers from Adaptive Vehicle Solutions Ltd please enter your details below.


Subscribe
Search by monthly budget
View deals

Business Contract Hire and Leasing Cardifflease a car, personal leaseContract Hire and Leasing in CardiffLease a van for business Cardiff
18th Dec 2017 - Welcome to Adaptive Vehicle Solutions Ltd Contract Hire and Leasing in Cardiff, South Wales. Specialists in Short, Medium and Long term Business Leasing, Personal Leasing and Contract Hire agreements. We are suppliers of ALL makes and models at competitive prices please call 02920 761919 or email info@avsvehicles.com with your exact requirements!

Complaints procedure

Complaints Handing Procedure

It is the aim of Adaptive Vehicle Solutions Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint:

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

To register a complaint contact us by either:
email
calling us on 02920 761919
or write to us at 3E Pentland Close Cardiff Industrial Park Llanishen Cardiff CF14 5DJ

If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.

If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this website. However, if you would like to, you can change your cookie settings at any time. Close this message.