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It is the aim of Adaptive Vehicle Solutions Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
calling us on 02920 761919
or write to us at 3E Pentland Close Cardiff Industrial Park Llanishen Cardiff CF14 5DJ
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
Adaptive Vehicle Solutions Ltd
3E Pentland Close
Cardiff Industrial Park
Company Reg No : 05301680 | Data Protection No : Z8982892 | VAT No : 854 4303 33 |
Adaptive Vehicle Solutions Ltd is authorised and regulated by the Financial Conduct Authority. Registered No : 627425.
Please note that failure to pay your monthly repayments could result in termination of your agreement, missing payments could have severe consequences and make obtaining credit in the future more difficult. Commission disclosure | Complaints procedure
Registered Office : AVS House 3E Pentland Close, Cardiff Business Park, Llanishen, Cardiff, CF14 5DJ
Copyright © 2018 Adaptive Vehicle Solutions Ltd, All rights reserved.
All pictures and/or photos and car descriptions on this site are for illustration and reference purposes only and are not necessarily the vehicle on offer. All offers are subject to change at any time and are subject to finance approval and vehicle availability. All prices correct at time of publication. E & OE.